Question 1

Cancellations

Accepted Answer

We understand that life happens but we kindly ask that you respect our time as we respect yours.

If you need to cancel or reschedule your appointment, please provide a minimum of 48 hours notice.

Cancellations made with less than 48 hours notice will incur a 50% fee of the total treatment cost, which will be charged to the card on file.

Question 2

No Shows

Accepted Answer

A no-show without prior notice not only wastes a valuable appointment slot but also impacts our ability to accommodate other clients.

Clients who do not show up to their appointment without making contact will be charged 50% of the treatment price and may be restricted from booking future appointments.

Question 3

Late Arrivals

Accepted Answer

If you are running late, please contact us as soon as possible so we can adjust accordingly.

We offer a 15-minute grace period. Arrivals beyond this window without notice will result in a forfeited deposit and automatic cancellation of your appointment. A new deposit will be required to reschedule.

Question 4

Reschedulling

Accepted Answer

If you need to reschedule, please notify us at least 48 hours before your appointment. Clients are allowed up to two reschedules with proper notice.

Further rescheduling beyond this limit will incur a $50 rebooking fee.
Failure to provide at least 48 hours notice will result in the forfeiture of your deposit, and a new deposit will be required to secure a new appointment.

Question 5

Touch-ups

Accepted Answer

Please ensure your touch-up is booked within 6–8 weeks of your initial appointment.

Appointments outside of this timeframe will be considered a ‘Colour Perfecting’ session and will incur an additional fee.

Question 6

Refunds

Accepted Answer

If you’re not satisfied with your results, please contact us within 48 hours of your appointment with a clear photo of your tattoo and a brief explanation. We’ll assess the concern and determine the best course of action.

As a service-based business, refunds are not offered under any circumstances.

Question 7

Deposits

Accepted Answer

A non-refundable deposit is required to secure all bookings.
This amount will be credited toward your final treatment cost.

Question 8

Payments

Accepted Answer

We accept cash, bank transfer, eftpos and Afterpay for your convenience.

Question 9

Gift Vouchers

Accepted Answer

Beauty is the gift that keeps giving. If you’ve received a Blaec Ink voucher, please take a moment to read our policy below to get the most out of your experience.

Validity
 • All Blaec Ink gift vouchers are valid for 3 years from the date of purchase unless otherwise stated.
 • Vouchers are valid for one-time use only and must be used in a single transaction.

Redemption
 • Vouchers can be redeemed for any eligible service offered at Blaec Ink.
 • Bookings must be made in advance via our official booking platform or by contacting us directly.
 • Please notify us that you will be using a voucher when booking.

Non-transferable and Non-refundable
 • Vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
 • No replacements will be provided if a voucher is lost, stolen, or used without permission.

Late Cancellations & No shows
 • All standard cancellation and rescheduling policies apply to voucher bookings.
 • Failure to attend a booked appointment without the required notice will result in the voucher being forfeited.

Minimum spend and Balance
 • No change or credit will be issued for unused portions of a voucher.
 • If the service exceeds the voucher value, the remaining balance must be paid at the time of the appointment.

Promotional Vouchers
 • Promotional or giveaway vouchers may have a shorter expiry date and are not valid with other offers.
 • These will be clearly marked and are not for resale.

Other Conditions
 • Vouchers must be presented (physically or digitally) at the time of the appointment.

Blaec Ink reserves the right to update voucher terms at any time without prior notice. All changes will be reflected on this page.

Question 10

Guests

Accepted Answer

Due to the intimate size of our studio, we can only accommodate one guest per client. If you plan to bring someone with you, please notify us in advance to ensure we can prepare accordingly.

Studio policies.

Respectfully curated to protect your time, your results and our artistry.

By booking an appointment, you acknowledge that you have read, understood, and agreed to our policies.